“Company” or “we” means Anpay Group .
“Booking” means the booking for accommodation, yacht charter, functions and/or any other services or items made with us.
“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.
“Accomodation” means the premises for which your Booking is made.
“Terms” means these terms and conditions.
2. PAYMENT TERMS
30% deposit is required for booking confirmation;
100% of payment is required before 3 weeks of arrival;
100% of payment is required for peak dates;
100% of payment is required for bookings less than 50 000 Rs;
In case of 100% payment: company can provide delay of 10 days from date of first payment;
Please note that the booking is not confirmed until we have received this deposit or full payment.
All payments done by credit card should carry their credit card details which has to be entered in the form given to you at the time of arrival which is a mandatory and stands as a supporting to the bank for the payment approval.
If there is any outstanding payment due to the Agency, it should be cleared at the airport on arrival before proceeding to the Villa.
3. CANCELLATION POLICY
Any cancellation or modification made to your reservation will be subject to a cancellation fee. Refunds will be permitted for bookings cancelled within the following time periods, prior to arrival:
More than 90days – 25% cancellation fee;
Between 90days and 60days – 50% cancellation fee;
Between 60days and 30days – 75% cancellation fee;
Between 30days and 0days – no refund.
No refund for cancellation for the booking during peak periods like Christmas, New Year, Independence Day etc. These are peak season business and therefore cancellations are not possible.
Cancellation fee is applicable on full invoice amount. Bank charges will be charged extra. An amendment is depend only on availability with fee of 5% applies to all confirmed reservations. The above conditions apply unless otherwise specified in writing. Company reserve rights to hold refund until the same is received from the owner.
4. REFUND & COMPENSATIONS
No-shows, late arrivals, a reduction in number of persons in your group within 45 days of your arrival, and early departures are nonrefundable.
No refunds will be granted unless there is a serious problem which cannot be remedied within 24 hours, and/or which causes the Guest extreme, undue discomfort or serious inconvenience (see also Complaints and Maintenance below).
After the first day of the rental / check in, there will be no refunds for any reason.
Guests who abandon their villa without permission/written/information/intimation from Company agree they have no rights to compensation.
No refund or rate adjustment shall be made for unforeseen mechanical failures.
5. TRAVEL INSURANCE
For peace of mind we recommend travel and trip cancellation insurance.
6. SECURITY DEPOSIT
A security deposit is required to cover the cost of any damages or breakages. The terms of payment and the amount vary according to individual booking circumstances. This is payable in cash only at check-in and will be returned at check-out less the cost of any damages. Credit and debit cards are not accepted for the security deposit.
You as the Guest acknowledges that they are responsible to the property Owner for the full value of damages caused notwithstanding that it may exceed the value of the security deposit and that they may be pursued in common law to make good any damage caused.
Locked pantries and closets are reserved for the use of the villa owner and are not included in this rental. You agree to take all reasonable steps to ensure that your family and other guests in your party adhere to the rules and regulations affecting your villa.
All villas are privately owned, so decor, colors and inventories will of course vary. All villas are fully furnished, including an ample supply of bed linens and towels for Guests’ use. Rearranging the furniture or removing any items from the villa is prohibited.
The Company reserve the right to refuse service or rentals to anyone at their complete discretion.
The Company will not accept responsibility for any alterations made to the property or its amenities, which are beyond its control.
The Company will not accept responsibility for any injury, sickness, loss, damage, additional expense or inconvenience, directly or indirectly caused by or arising out of the use or condition of the property and its appearances, plumbing, gas, electrical or otherwise, exceptional weather conditions or owner’s negligence.
Further, no responsibility is accepted for the personal belongings, car, and its contents of the hirer or any member of the party during the holiday.
Transportation (airlines, ferries, charter vessels, rental cars and taxis) is supplied by providers who operate independently